Purchases can only be made on the website, as we don’t accept orders made via email or social media platforms. You may purchase with or without registration.
In order to register on our website, you shall provide the following information: first name, last name, email address, password, date of birth (optional), country of residence (optional). Upon registration, you shall receive an automatic email asking you to confirm your registration and activate your account.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
During the ordering process, you are responsible that the information provided about yourself is true, accurate and complete. In case of invalid data, the contract with us shall be null and void. FLÕWY is not liable for late delivery if it is due to incorrect or incomplete data provided by you.
FLÕWY is not liable in case you purchase goods and/or use our Services with another person’s data.
We exclude our liability for any damages occurred due to the fact that you forgot your password, or that a third party has become aware of your password out of our scope of responsibility. Please make sure that you protect your password as we are not liable for any damages occurring due to your password being available for a third party, out of the scope of our responsibility.
Please note that the items selected into your shopping bag are not reserved to you until you finalize your order. During this time, it may be purchased by other customers also.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. Should you have any commercial inquiry, please reach out to our Sales Team at email@example.com.
To place an order, the following steps shall be taken:
- Log into the webshop after registration, or begin to shop without registration.
- You can choose the products you would like to purchase by selecting the color, size and quantity. It is possible to purchase one or multiple items during the same ordering process. For each product, we provide further product description (such as materials, care, etc.).
- There are two ways to proceed with a purchase: either by clicking on the “Add to cart” button or by clicking on the “Buy it now” button.
If you click on the “Add to cart” button:
4.1. You shall place the product(s) to be bought in the virtual shopping cart by clicking on the “Add to cart” button.4.2. If you would like to place other products into the virtual shopping cart or continue shopping, choose the “Continue Shopping” button. Place your other chosen product(s) into your shopping cart by repeating step 2.4.3. You can take a look at your shopping cart at any time by clicking on the „Cart” sign, as well as adjust the quantity of the products in the shopping cart by clicking on the “minus”, “plus” and “remove” icons. After adjusting the quantity of products in your cart, the cart will be automatically updated.4.4. If you would not like to buy any other products, check the products to be bought as well as their number and price within your cart by clicking on the “View my cart” button. You can still adjust the number of products in your shopping cart at this point by following step 4.3. You may also proceed to checkout directly via the “Check out” button.
If you click on the “Buy it now” button:
5.1. You may proceed to checkout directly by clicking on the “Buy it now” button. This will navigate you to the cart page.5.2. On the cart page, you can adjust the quantity of the products in the shopping cart by clicking on the “minus”, “plus” and “remove” icons. After adjusting the quantity of products in your cart, the cart will be automatically updated.
- By clicking on the “Checkout” button, you can start the payment procedure.
- Please note that while completing your order, you always have the possibility to navigate through the pages “Cart → Information → Shipping → Payments” and edit information you previously provided.
- On the “Information” page, you will need to provide the data necessary for fulfilling your order, such as: first name and last name, shipping address, email address/mobile phone number. If you already have an account, you may also click on the “Log in” sign for a quicker checkout. In this case, your information will be automatically prefilled on the “Information” page. If you wish, you also have the option to adjust/change your information after it has been prefilled. Please make sure that you indicate a delivery address where your package can be delivered safely to you, as we are not liable for lost packages upon delivery. We will provide the tracking number of the order in the shipping confirmation and it is your responsibility to track the parcel and reschedule if necessary. Once you have provided your data, click on the “Continue to Shipping” button.
- On the “Shipping” page, you can verify your email, your shipping address and then choose the shipping method. Once you’re done, click on the “Continue to payment” button.
- On the “Payment” page, choose your payment method and then fill in your payment information and your billing address. When placing the order, the total purchase price, shipping fee (if applicable) and all other applicable fees (if any) will be indicated.
- If you have any E-Gift Card and/or discount code, you can redeem it on the “Payment” page when using a mobile device, or on the “Information”, “Shipping” and/or “Payment” pages when using a desktop device, by entering it in the “Gift card or discount code” field. Once applying the E-Gift Card and/or discount code, the purchase price will be reduced in case of qualifying items. Please make sure that you actually added the E-Gift Card and/or discount code to your order, as we are unable to apply discounts once an order is finalized.
- Once you’re ready to finalize your order, click on the “Pay now” button.
Once you click on the “Pay now” button, you declare that you agree with the summary of your order, the data you have recorded and you wish to order the contents of the virtual shopping cart. By clicking on the “Pay now” button, you also acknowledge that finalizing your order creates a payment obligation for you, which shall be fulfilled at the time of placing the order.
After the order completion and payment, you will be redirected to an order confirmation page and we will also send you an order confirmation without delay, but no later than 48 (forty eight) hours from the time of your order, in the form of an email to the email address provided by you. You will also receive an email confirmation from the payment gateway service provider. The confirmation email sent by us contains your order’s summary, such as the order identification number, the ordered products, their price and quantity, the shipping method and shipping fee, and your delivery information. In the event that you don’t receive a confirmation email from us within 48 (forty eight) hours, you become released from the binding bid.FLÕWY is not liable for late confirmation if the confirmation delay is due to a false or incorrect email address provided by you during either the registration process or the ordering process, in case your email account is unable to receive any more messages because your inbox is full or any other technical issue emerges on your side. The confirmation email is not an acceptance of your order, only a confirmation that we have received your order. The acceptance of your order shall be completed once we send you a shipping confirmation email that includes your invoice and confirms that your order has been shipped to you. Orders are shipped 1-2 weeks after you place your order.