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Made to order items are processed and shipped within 1-2 weeks after receiving your payment. Please note that during peak periods, it might take up to 3 weeks to process and ship your order. We ship each order with carbon-neutral shipping thanks to our partnership with Cloverly Inc. Customers are liable to pay their shipping fee as specified by the table below. For each customer, we then cover the offset project costs towards Cloverly that ensures that each shipping is carbon-neutral.

Import taxes and duties are not included in the item price and/or shipping cost. FLÕWY is not liable for any customs clearance charges and fees. Such charges will be your responsibility and will be collected from you by the shipping company, once your order arrives to you. Please familiarize yourself with your country’s regulations and custom fees before placing your order.

If you refuse the parcel upon delivery, you will be responsible for the original shipping costs, as well as the import charges and return shipping fee which may be incurred upon delivery back to us.

We ship worldwide, with a few exceptions. At the present moment, we are unfortunately unable to ship to the following countries: the Russian Federation, Ukraine, Azerbaijan, Georgia, Bahrein.

The delivery of the products is made through the courier services of DPD and FedEx. We do not ship to P.O. box addresses.

Our shipping fees and delivery times are as follows:

COST

DELIVERY TIME*

FREE FROM

METHOD

Hungary

€5 

1-2 days

€150 

DPD

EU 

(Except for Hungary)

€10 

3-5 days

€150 

DPD

Rest of Europe

€15 

3-7 days

€150 

DPD, FedEx

North America

€25

3-7 days

€300 

FedEx

South America

€30

3-7 days

€300 

FedEx

Africa

€30

3-7 days

€300 

FedEx

Asia 

€30

3-7 days

€300 

FedEx

Middle East

€30

3-7 days

€300 

FedEx

Oceania

€30

3-7  days

€300 

FedEx


The delivery time refers to business days only, excluding Saturday, Sunday and bank holidays in Hungary, and starts from the shipping confirmation email. Please note that delivery times are only estimates and may vary and we are not liable for late deliveries outside of our control. 

You are responsible for tracking your parcel with the provided tracking number. If the parcel cannot be delivered due to your absence, you will be liable to rearrange the delivery time with the carrier. If the new delivery is once again unsuccessful, the carrier will return the parcel to us. In this case, we will deduct the original shipping cost, the return shipping cost and import charges (if any is incurred on us upon delivery) from your refund.

In case of returning products to us, you shall pay for such shipping fees and you may choose any courier company you wish. We are unable to reimburse or refund any duties and taxes associated with the delivery and return of items, as well as the return delivery costs.  In case of returning a defective item, the shipping fee related to the return is paid by us.

For further information regarding shipping fees and return fees, please see our Shipping Policy here and our Return Policy here.